MENU

Cancellation Policy

Cancellation conditions applicable to the cancellation of the accommodation reservation by the guest

The accommodation provider undertakes not to charge cancellation fees in case of cancellation of the reservation within 10 days before the announced arrival.

  • If the reservation is canceled 9 - 2 days before arrival, 30% of the first night's stay will be charged as a cancellation fee.
  • If the reservation is canceled 1 day before arrival or on the day of arrival, 100% of the first night's stay will be charged as a cancellation fee.

If the length of stay is shortened, the cancellation conditions will be negotiated on the spot.

The cancellation fee is a contractual penalty.

In case of cancellation due to unavoidable events (death in the family, hospitalization of the customer or a member of his family, serious illness, natural disaster), no cancellation fee is charged.

The customer is obliged to document the above-mentioned facts with an email to the accommodation provider within 3 days of their occurrence at the latest.

In case of cancellation for other serious reasons, a change of date is possible by mutual agreement.

These cancellation policies apply to individual guests.

Cancellation conditions for groups (unless otherwise specified in advance):

  • 30 – 25 days before arrival: 10% of unoccupied capacity
  • 24 – 15 days before arrival: 30% of unoccupied capacity
  • 14 – 4 days before arrival: 60% of unoccupied capacity
  • 3 - 0 days before arrival : 100% of unoccupied capacity

The host has the right to send the customer an invoice in the amount of cancellation fees.

 

RECOMMENDED STAYS