The accommodation provider undertakes not to charge cancellation fees in case of cancellation of the reservation within 10 days before the announced arrival.
If the length of stay is shortened, the cancellation conditions will be negotiated on the spot.
The cancellation fee is a contractual penalty.
In case of cancellation due to unavoidable events (death in the family, hospitalization of the customer or a member of his family, serious illness, natural disaster), no cancellation fee is charged.
The customer is obliged to document the above-mentioned facts with an email to the accommodation provider within 3 days of their occurrence at the latest.
In case of cancellation for other serious reasons, a change of date is possible by mutual agreement.
These cancellation policies apply to individual guests.
The host has the right to send the customer an invoice in the amount of cancellation fees.